Terms of Service

1. Acceptance of Terms

By contacting, scheduling, or receiving services from Caraballo Locksmith ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Services

We provide locksmith services including but not limited to residential lockouts, commercial lockouts, automotive lockouts, key cutting, key programming, lock installation, rekeying, access control installation, and safe services throughout Miami-Dade and Broward Counties in Florida.

3. Pricing and Payment

All service calls begin with an on-site assessment and a firm price quote. Work will not commence until the customer approves the quoted price. Payment is due upon completion of services. We accept cash, major credit cards, and other payment methods as disclosed at time of service. Prices quoted over the telephone are estimates only; the final price is confirmed after on-site assessment.

4. Emergency Service Fees

Emergency, after-hours, weekend, and holiday service calls may be subject to additional service call fees. These fees will be disclosed prior to dispatch and confirmed in the on-site price quote before any work begins.

5. Customer Responsibilities

Customers requesting locksmith services must be able to demonstrate a legitimate right to access the property or vehicle for which services are requested. We reserve the right to require identification and/or proof of ownership or occupancy before performing any service. Providing false information to obtain locksmith services is illegal and we will cooperate fully with law enforcement in any such situation.

6. Identification Verification

For residential lockouts, we may require a valid government-issued photo ID and may verify your connection to the property. For automotive lockouts, we require a driver's license and vehicle registration. For commercial lockouts, we coordinate with authorized business representatives. These verification procedures protect property owners and are standard industry practice.

7. Liability Limitation

We carry general liability insurance as required by Florida law. Our liability for any claim arising from services rendered is limited to the cost of the service performed. We are not liable for pre-existing damage to locks, doors, frames, or vehicles, or for any consequential, indirect, or incidental damages.

8. Lock Drilling

In some circumstances, opening a lock requires drilling, which permanently damages the lock and may require lock replacement at additional cost. We will always communicate this possibility and obtain customer approval before drilling. Customers are responsible for the cost of replacement hardware in such cases.

9. Warranty

Labor performed by our technicians is warranted for 30 days from the date of service. Part and product warranties are as provided by the respective manufacturer and vary by product. We will assist customers in processing manufacturer warranty claims where applicable.

10. Cancellations

Customers may cancel a service call before a technician is dispatched without charge. Once a technician has been dispatched, a service call fee may apply to cover travel costs, even if the service is cancelled upon arrival.

11. Governing Law

These Terms of Service are governed by the laws of the State of Florida. Any disputes arising under these terms will be resolved in the courts of Miami-Dade County, Florida.

12. Changes to Terms

We reserve the right to update these Terms of Service at any time. Updated terms will be posted on our website. Continued use of our services after any changes constitutes acceptance of the revised terms.

13. Contact

For questions about these terms, contact us at (786) 970-0149 or via the contact form on our website.