Privacy Policy
Last updated: January 1, 2026
1. Information We Collect
When you contact or use services from Caraballo Locksmith, we may collect:
- Contact information: Name, phone number, email address, and service address provided when you call or fill out a contact form.
- Service records: Records of services performed, including location, service type, and date.
- Payment information: Payment method and billing details for services rendered. We do not store complete credit card numbers.
- Communications: Records of calls and messages with our team for service coordination and quality assurance.
2. How We Use Your Information
We use the information we collect to:
- Provide and coordinate locksmith services you request
- Verify your identity and authorization before performing services
- Send service confirmations and follow-up communications
- Process payments for services rendered
- Improve our services based on customer feedback
- Comply with legal obligations
3. Identity Verification
As a locksmith business, we are required to verify customer identity and authorization before performing any service. This may include collecting and temporarily retaining copies of government-issued identification and proof of property ownership or authorization. This information is used solely for verification purposes and is handled in accordance with applicable law.
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
- Service partners: Payment processors and other vendors who assist us in delivering services, subject to confidentiality agreements.
- Legal requirements: When required by law, court order, or government authority, including cooperating with law enforcement investigations related to property crimes.
- Business transfers: In the event of a business sale or transfer, customer information may be transferred as part of the transaction.
5. Data Retention
We retain service records for a minimum of 3 years for business and legal compliance purposes. Customer contact information may be retained for follow-up communications and as long as reasonably necessary for business purposes. You may request deletion of your personal information, subject to our legal retention obligations.
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no security system is impenetrable and we cannot guarantee the absolute security of your information.
7. Website and Contact Forms
Our website collects information submitted through contact forms. We use this information solely to respond to your inquiry and provide requested services. We may use standard website analytics to understand traffic patterns; this data is aggregated and not linked to personally identifiable information.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, contact us at the information below.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated policies will be posted on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the revised policy.
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us:
Caraballo Locksmith
Phone: (786) 970-0149
1270 SW 8th St, Miami, FL 33135